Identification of Stakeholders

Pou Chen adopted the five principles of the AA1000 Stakeholder Engagement Standard 2011. According to the dependency, responsibility, tension, influence, and diverse perspectives to identify major categories of stakeholders. Based on the recorded information and frequencies of inquires and interactive communications between relevant business executives and customers, and those between external organizations and internal employees, Pou Chen has consolidated and identified its stakeholders include shareholders/investors, customers, regulatory authorities, employees, suppliers, communities, media and Non-Governmental Organizations (“NGO”).

Dialogue with Stakeholders

Regarding issues that are of concerns to the stakeholders, Pou Chen through relevant business contact windows, seek for their opinions and suggestions through regular/ad hoc meetings, and interactive communications. In addition, feedback received from stakeholders are reported and discussed during internal meetings, which will then be used as important reference for the Company’s sustainable development strategy.

Communication with Stakeholders

Stakeholder Major Issues Communication Channels and Methods
Shareholders/Investors Economic performance, Corporate governance, Market presence Publish information on Market Observation Post System and the Company’s website, Convene shareholders’ meetings, Participate in investor conferences, Spokesperson
Customers Product quality, Management of prohibited/restricted substances, Code of conduct implementation performance, Transparency and reality of information disclosure Business visits/Regular meetings, Ad hoc communication meetings, Audit feedback/Self-management performance feedback, Email and phone contacts
Regulatory Authorities Corporate governance, Compliance Corporate with regulatory authorities in implementing safety inspections, Due submission, Participate in conferences/seminars
Employees Business condition, Salaries and benefits, Labor relations/Labor rights/Working hours management, Workplace safety/Reasonableness of rules and regulations, Feedback channels Internal website/Email/Employee suggestion box/Questionnaire, Employee welfare committee/Occupation safety and health committee/Labor union, Complaints and merits committee, Internal employees’ publications, Employees and management conferences, Counseling services for employees
Suppliers Management of prohibited/restricted substances, Fair competition/Quality and price, Suppliers evaluation Procurement contract, Business communications/Email and phone contacts, Suppliers evaluation mechanism
Media Business condition, Work stoppage Press releases, Communication documents
Communities Environmental issues/Compliance, Transportation, Job opportunities, Community welfare outreach activities Proactive visits, External feedback communication windows, Sponsorship of community welfare activities/Communities visits, Company website
NGOs Labor relations/Labor rights, Compliance, Environmental issues Improvements and responses to Fair Labor Association’s (“FLA”) audit results/NGOs cooperation plans, Communication documents to address concerns, Communication meetings/Email and phone contacts